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Refund & Cancellation Policy

Effective date: 13 July 2026

1. Overview

VetriPath offers a conditional refund policy for paid course purchases made on vetripath.in. Courses are digital products; access is normally granted as soon as payment is confirmed.

2. Refund Eligibility

You may request a refund when all of these conditions are met:

  • We receive the request within 7 calendar days of the purchase date.
  • Less than 25% of the course's video lessons have been watched.
  • The request is sent from the registered email address and includes the order ID.

Progress and playback events help us review usage, but they are client-reported advisory telemetry. They are not used as the sole automatic reason to deny a refund. A team member reviews the account record and any explanation or disputed telemetry before deciding the request.

3. Cases That Are Normally Ineligible

  • The request arrives more than 7 calendar days after purchase.
  • The account record, after manual review, shows that 25% or more of the course's video lessons were watched.
  • The account was terminated for a material violation of the Terms of Use, including credential sharing or content piracy.
  • A reported access problem caused by VetriPath was resolved within the support period described below.
  • The course was free or the final amount paid was zero.

Duplicate purchases of the same course by the same account are eligible for a refund regardless of the conditions above.

4. How to Request a Refund

  1. Email [email protected] from your registered address with the subject "Refund Request".
  2. Include your order ID and the reason for the request.
  3. We aim to respond within 3 business days. We may ask for information needed to resolve a mismatch or verify the account.
  4. When approved, VetriPath initiates a full refund to the original payment method through Razorpay. Bank and payment-provider processing times are outside VetriPath's control; the expected timeline will be communicated with the decision.

5. Technical-Issue Exception

If a VetriPath-side technical issue prevents access to purchased course content and we cannot restore access within 72 hours after the first complete support report, the purchase is eligible for a full refund regardless of the 25% usage condition.

6. Partial Refunds and Cancellation

We do not offer partial refunds. A request is approved in full or declined. Stopping use of the platform does not itself create a refund right; the eligibility rules above apply.

To request account deletion, email [email protected]. Account deletion and payment-record retention are handled under the Privacy Policy and applicable legal obligations.

7. Taxes

Displayed prices are intended to include applicable GST. When a full refund is approved, VetriPath instructs Razorpay to refund the full captured purchase amount. Tax-document treatment remains subject to applicable law and accounting requirements.

8. Contact

Email: [email protected]

Phone: +91 9344175851

Address: 6/517, First Floor, Rayon Nagar, Sirumugai, Coimbatore - 641302, Tamil Nadu, India